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return policy


RETURN POLICY

Jackstraithill.com offers a 30 days return period.

If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you.

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind.

Please note! We do not accept packages sent COD or similar.

Documentation of your purchase and return form

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.

Refunds

When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

NOTE:

You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because 

  • you have actually used the items 
  • the items were damaged while you were responsible for them 
  • you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
  • you have not followed the restrictions of the cancellation right in terms of seals, product type etc.

Returns

Follow these steps if you want to return your item(s)

Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.

Step 2: Send the return form with the item(s) you wish to return.

Complaints - If there is something wrong with the product

Your purchase is covered by the Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a "reasonable period"

You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting customer service department. 

So that we can assess your claim, we will ask you the following:

  1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
  2. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
  3. To document the defect you can be asked to send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
  4. After we receive your complaint, we will deal with your claim as soon as possible. 

If you are returning faulty item(s), Jackstraithill.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to: 

Jack Straithill AB

c/o Bookaia Group AB

Rörläggarvägen 30

168 33 Bromma

Sweden

(Note: packages cannot be submitted in person at this address)

If the claim is justified, we will refund reasonable shipping costs

If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

Remember that the item must always be well packaged and you must get proof of postage. 

You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.

Please note! We do not accept packages sent COD or similar.